Jackson Mlangeni

Jackson Mlangeni

In this course, the concept of customer satisfaction was very appropriate for me because I plan to run my own business someday. This course was very useful.

In this course, the concept of customer satisfaction was very appropriate for me because I plan to run my own business someday. This course was very useful.

Roland Williams

Roland Williams

Very interesting course indeed. I learned a lot about customer interaction.

Very interesting course indeed. I learned a lot about customer interaction.

What are the prerequisites?

What are the prerequisites?

  • Computer/Laptop
  • Email for notifications and communication
  • Internet connection
  • PDF viewer (e.g ADOBE Acrobat)
  • Microsoft Word for notes
  • A web browser
  • Computer/Laptop
  • Email for notifications and communication
  • Internet connection
  • PDF viewer (e.g ADOBE Acrobat)
  • Microsoft Word for notes
  • A web browser

What other related courses are offered?

What other related courses are offered?

We provide a variety of courses, from computer studies to leadership and softskills courses.

The following are our most popular courses:

We provide a variety of courses, from computer studies to leadership and softskills courses.

The following are our most popular courses:

I have gained more knowledge about customer satisfaction than I did when I first started the course. 

I have gained more knowledge about customer satisfaction than I did when I first started the course. 

Course Content

Course Content

Job Market Prospects

Customer Satisfaction is a prerequisite for most companies. 

Job Market Prospects

Customer Satisfaction is a prerequisite for most companies. 

What other people are saying:

What other people are saying:

How long does it take to complete?

How long does it take to complete?

How much does it cost?

How much does it cost?

Unit 1 -  Introduction to building customer loyalty

Unit 2 - Moments of truth

Unit 3 - The 9 essential needs of customers

Unit 4 - Company values

Unit 5 - Self-confidence and self-esteem

Unit 6 - Dealing with irate customers (RELAX)

Unit 7 - Building customer loyalty: conclusion

Unit 1 -  Introduction to building customer loyalty

Unit 2 - Moments of truth

Unit 3 - The 9 essential needs of customers

Unit 4 - Company values

Unit 5 - Self-confidence and self-esteem

Unit 6 - Dealing with irate customers (RELAX)

Unit 7 - Building customer loyalty: conclusion

It takes between 4 days and 2 weeks, depending on your speed.

It takes between 4 days and 2 weeks, depending on your speed.

only $ 1 + 25c

(The 25c is the administration fee)

only $ 1 + 25c

(The 25c is the administration fee)

Or

Or

Sales

Sales

Brand Mix Elements

Brand Mix Elements

Time Management

Time Management

Stress Management

Stress Management

Communication Skills

Communication Skills

Personal Development

Personal Development

Nicky Carelse

Nicky Carelse

Customer Satisfaction

Customer Satisfaction