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5 modules
Full Online
1 Year
On achieving this qualification, the learner will have competencies in:
- Using a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organization;
- Understanding the role of technology in the business context;
- Demonstrating basic application support skills;
- Demonstrating operating system support skills;
- Demonstrating network support skills;
- Relating business problems and information technology solutions;
- Demonstrating appropriate technical reporting skills;
- Demonstrating appropriate customer care in the context of IT support;
- Functioning appropriately in a change management process within a support team;
- Demonstrating hardware support skills for server computers; and
- Demonstrating an understanding of Systems Support contextualised within a selected work area.
Pre-requisites / Assumed Learning
Learners accessing this Qualification should be competent in:
- Communication at Level 4
- Mathematical Literacy at Level 4
- Computer Literacy
Further Study Options
Learners completing this qualification may consider further studies in:
- Information Technology at National Diploma level
- Theoretical Component:
- Practical Component:
- Contact Sessions:
- Assessments Required:
- Portfolio Required:
Core Component Credits (Compulsory) 77
Fundamental Components Credits (Compulsory) 40
Elective Component Credits (Compulsory) 30
TOTAL QUALIFICATION CREDITS 147
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Unit Standard
Unit Standard Title
Credits
Core Component (Compulsory)
Administer a local computer network
114054
7
Demonstrate an understanding of different computer network architectures and standards
114074
5
Demonstrate an understanding of issues affecting the management of a local area computer network (LAN)
114046
4
Demonstrate an understanding of local area computer networks, by installing a networked workstation
114060
5
Demonstrate an understanding of the concepts of Multi-User computer Operating systems
114058
7
Demonstrate an understanding of Wide Area Computer Networks (WAN`s), comparing them with Local Area Networks
114061
5
Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement
114052
8
Describe enterprise systems management and its role in IT systems support
114056
3
Design a local area computer network for a departmental office environment
114075
5
Install and commission a local area computer network
114072
9
Install and configure a multi-user networked operating system
114047
9
Monitor and maintain a multi-user networked operating system
114053
6
Test Networked IT systems against given specifications
114066
4
77
Unit Standard
Unit Standard Title
Credits
Fundamental Component (Compulsory)
Work as a project team member
10135
8
Apply the principles of resolving problems for single-user and multi-user computer operating systems
114183
7
Conduct a technical practitioners meeting
114051
4
Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa
114055
3
Demonstrate an understanding of estimating a unit of work and the implications of late delivery
114059
5
Explain the principles of business and the role of information technology
114050
4
Writing business reports in Retail/Wholesale practices
8252
6
Use computer technology to research a computer topic
114076
3
Studies and Assessment
Networks and Security Systems
Database and Change Management
Computer Cabling
Server System
Advanced Server System
Qualification Modules
Unit Standard
Unit Standard Title
Credits
Elective Component (Learner to complete a minimum of 30 credits)
Create database access for a computer application using structured query language
114048
9
Demonstrate an understanding of Computer Database Management Systems
114049
7
Install a server computer and peripherals
114063
7
Install and commission multi-user application software for a server computer
114064
5
Install and commission multi-user system software on a server computer
114073
7
Install high-volume/High-Speed computer cabling for server computer system
114057
10
Maintain and repair a server computer module level
114065
10
Assemble a server computer and peripherals from modules
114062
5
40
40
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Maintain and repair computer printers
114182
3
Maintain and repair facsimile (fax) machines
114067
3
Maintain and repair high-volume photocopier machines
114070
5
Maintain and repair photocopier machines
114071
4
Maintain and repair scanning systems
114068
4
Maintain and repair server computer peripherals to module level
114077
10
Operate an enterprise server computer systems
114045
6
Maintain and repair colour photocopiers/printers
114042
5
Support a local area computer network
114043
10
Administer security systems for a multi- user computer system
114069
15
Demonstrate an understanding of change management for computer systems
114044
3
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Coming Soon in 2021
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Qualification Overview
The IT: Systems Support Qualification is designed to develop well-rounded IT professionals, building on
foundational technical skills. This qualification expands specialisation into the core field of networking and
support.
![Information Technology](https://convertri.imgix.net/27a7b1f6-f3cd-11e9-99fe-0697e5ca793e/d19533283580291b20d43a3f2d46fbe796948c73/Logo1.jpg?auto=compress,format&fit=scale&w=104&h=93)