What is Knowledge Management about?

For centuries in the commercial world, professional expertise was passed on through apprenticeships and various forms of collective memory. This changed with the introduction of the assembly line as a method of production. The assembly lines provided the structural memory for the process involved in the production of several goods, the design of which enabled mass production. This trend is reflected in recent times in the industrial era where the main competitive advantages originated from lower production cost and higher productivity. 

In today’s economy, learning and knowledge have become key success factors for international competitiveness with the result that intangible resources have become vitally important. Organisations have seen the competitive battlefield shift from tangible resources (capital, raw materials, land, machinery, etc.) to intangible resources where elements like knowledge and the ability to manage it (knowledge management) play a crucial role for business success.  

Thami Moloto

Chantel Botha

I liked using the online way of learning.  From registration to completion of the course.

What are the prerequisites?

  • Computer/Laptop
  • Email for notifications and communication
  • Internet connection
  • PDF viewer (e.g ADOBE Acrobat)
  • Microsoft Word for notes
  • A web browser

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We provide a variety of courses, from computer studies to leadership and softskills courses.

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I enjoyed the course. The videos made understanding it easier.

Course Content

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How long does it take to complete?

How much does it cost?

Unit 1 - Concepts and components of knowledge management

1.1 (incl. 1.2) Concepts and components of knowledge management

1.3 Driving force of knowledge economy

​1.4 Components of a knowledge management system in an organisation

1.5 Importance of knowledge management in an entity

1.6 Knowledge management process (EEK)

Unit 2 -Knowledge management assessment

2.1 (incl. 2.2 & 2.3) Knowledge management assessment

2.4 Assessing current practices in a unit or organisation in relation to knowledge management 

2.5 (incl. 2.5.1 & 2.5.2) Data analysis and interpretation of findings

2.5.3 Interpreting information

Unit 3 - Developing management implementation plan

3.1 (incl. 3.2) Developing a knowledge management implementation plan

3.3 Role of unit manager in knowledge management implementation

3.4 Developing an operational plan or action plan

3.5 Promoting the operational plan

It takes between 4 days and 2 weeks, depending on your speed.

only $ 1 + 36c

(The 36c is the administration fee)


Negotiation Skills

Talent Management

Communication Skills


Empower Team Members

Emotional Intelligence

Michelle Bruce

Very insightful. I learned a lot.

Knowledge Management

Knowledge Management